Overview Documentation - Billing Presentment

Service Overview

Billing Presentment is a comprehensive invoice presentation and payment solution, to simplify merchant’s invoice based payment needs.

As a merchant, utilizing only email addresses of your existing customers, you can easily generate and notify customer of online invoices tailored for payments due.

Your customers are provided with a free online interface, designed to allow them to review and pay said bills quickly and easily.

This service fully tracks each invoice’s payment and knows the payment types/options each participating merchant accepts.

The result is a comprehensive online bill payment program for use by both customer and merchant, that helps simplify their invoice/bill payment needs.

Features Include:

  • Use With Other Payment Methods - Allows you to use this in conjunction with other methods of payment, such as with printed invoices/bills received via the postal service.

  • Single and Multi Payment Options - Allows merchant to easily specify if an invoice is paid via a single payment or across multiple installments.

  • Simple Merchant Interface - Easily import/export invoice information from the admin area.

  • Consolidated Customer Interface - Allows customer to easily see and pay for all invoices from all participating merchants.

  • Fully Integrated - No special integration with your web site is required. Merchants upload their invoices using our secure admin area and customers are given access to a dedicated interface on our secure servers to review invoices and make payments.

  • Free To Your Customers - Your customers can sign-up for free and pay outstanding invoices any time day or night.

  • Totally Automated Service - The billing presentment service is fully automated, allowing merchants to simply add/upload their invoice and let our service do the rest of the work for you.

  • Automatic Customer Payments - Customers can elect to pay select merchants automatically, whenever a new invoice is added/uploaded by that company, using a pre-registered credit card or checking account on file.

How It Works

  • The participating merchant determines when an invoice needs to be applied and when the invoice’s payment needs to be completed by.

  • The merchant manually adds an invoice or uploads a file of invoices to our system, with each invoice keyed to the email address of the customer.

  • Optionally, customer is notified via an automated email, when the invoice has been added.

  • Customers subscribes for free online, in order to pay their bills online, using the email address they have provided to the merchant.

  • Customer then logs into their Billing Presentment admin area, with their email address and chosen password.

  • Customer is guided through a one-time registration process, setting up their contact and billing information.

  • Once registration is complete, the customer can easily review their invoices from participating merchants and pay any outstanding bills quickly.

    or

  • Optionally, merchant may elect to offer the Express Pay option to customers. This permits the customer to only see the invoiced bill in question and enter in their payment info for a one-time payment.

  • Once the bill has been successfully paid online (weather it be using the default Billing Presentment account method or the Express Pay option), the merchant and customer are sent email conformations to to validate the successful payment. Additionally the invoice itself is updated to indicate the successful payment, and the transaction’s payment info is stored in all normal places of our payment gateway’s transaction records.

(NOTE: Merchant will be able to see the associated invoice no, account no and that it was paid via the billing presentment service, when they refer to the account codes fields of the given transaction, when reviewing the payment within the merchant administration area).

Setup Process

Little or no setup is required by the merchant, once subscribed to this optional service.

By default this service is pre-configured to handle most merchant’s basic needs/settings. However it is recommend that the merchant double check the default settings, for optimal usage/integration of this service with your company.

Below is a break down of the settings/features you should double check.

Card Types

By default this service is pre-configured to accept Visa and Mastercard card types, unless otherwise specified.

If you would like to modify the card types your customers will be allowed to use when paying your invoiced bills online, please refer to QA Number <a href="https://pay1.plugnpay.com/admin/wizards/faq_board.cgi?mode=view_answer&qa_number=QA20080206231433" target="_blank">QA20080206231433 in the Online FAQ, for how to change this setting.

Company Name

By default this service is pre-configured to use the Company Name you have on file with us, in all places they can see your company name the Billing Presentment customer admin area and in all emails we send out to your customers.

If you would like to modify the company name your customers see, please update this in the ‘Edit Contact/Billing Info’ section of your merchant admin area.

Email

By default this service is pre-configured to use the Contact Email address you have in file, within the ‘Edit Contact/Billing Info’ section of your merchant administration area, unless otherwise specified.

If you would like to change the email address your customers see within their notification and conformation email, please refer to QA Number <a href="https://pay1.plugnpay.com/admin/wizards/faq_board.cgi?mode=view_answer&qa_number=QA20080228200842" target="_blank">QA20080228200842 in the Online FAQ, for how to specify an alternate email address.

Web Site Integration

When using our email notification features, our email to your customers will contain all the necessary links and instructions they will need to follow; so no web site integration is required.

However if you would like to place the same links on your web site, please refer to the below QA Numbers in the Online FAQ, for that associated info:

https://pay1.plugnpay.com/admin/wizards/faq_board.cgi?mode=view_answer&qa_number=QA20071015210247" - For the Billing Presentment sign-up link info.

https://pay1.plugnpay.com/admin/wizards/faq_board.cgi?mode=view_answer&qa_number=QA20071015210950 - For the Billing Presentment login link.

https://pay1.plugnpay.com/admin/wizards/faq_board.cgi?mode=view_answer&qa_number=QA20080207212502 - For the Express Pay option info.